Freshworks hiring for the position of Customer Success Specialist. The company is looking for candidates in Chennai, India. The complete job description is provided below.
About Company
Freshworks is a leading provider of customer engagement software that helps businesses connect with their customers and manage their interactions across multiple channels. The company offers a range of products, including Freshdesk (a cloud-based customer support software), Freshsales (a CRM software), Freshservice (an IT service desk software), Freshchat (a live chat software), and Freshcaller (a cloud-based call center software), among others. These products are designed to streamline customer engagement, increase efficiency, and improve overall customer experience. Freshworks was founded in 2010 and is headquartered in San Bruno, California, with offices in India and other countries.
Freshworks hiring for the position of Customer Success Specialist
- Company Name: Freshworks
- Job Position: Customer Success Specialist
- Qualifications: Graduation
- Experience: 0 – 2 (Years)
- Salary: up to 8 LPA
- Job Location: Chennai
Job Description
● Engage proactively with customers using the engagement model (based on customer segment) laid out
● Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
● Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
● Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
● Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
● Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
● Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
● Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
● Own two key metrics (Increase Product-Adoption & Customer Retention)
● Use customer management tool (Natero) (Training will be provided to get familiar)
● Implement and support compliance to Freshworks compliance and information security processes
Qualifications
Proven track record of establishing themselves as a strategic trusted advisor to clients
● Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
● Very Strong written and verbal presentation/communication skills (ESSENTIAL)
● Self-starter who can own ongoing customer success of both large and small clients
● Ability to report and share client’s status on a timely/pre-defined interval
● Bachelor’s Degree in Computer Science + Business Education preferred
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